Unable to backup Open Files W3404
Description: The following section provides guidance to help you address issues related to open files when using CA ARCserve Backup Solution: Possible Problems and Resolutions: If a particular resource...
View ArticleUnable to Open Report Writer
Description: When you open Report Writer from the Manager Console, the following message appears: You must be logged in to Windows using an account with administrative privileges to open Report Writer....
View ArticleAuthentication Errors Occur When Stopping and Starting the CAportmapper Service
Description: Authentication errors occur that prevent you from opening the Manager Console after you stop and restart the CAportmapper service. Solution: his condition only occurs under the following...
View ArticleRestricted Users Cannot Access the Activity Log and the Audit Log
Description: When you log in to CA ARCserve Backup using Windows authentication and a Windows account with restricted privileges (for example, Backup Operator and Remote Desktop User), you cannot...
View ArticleHow to change language of GUI without having to uninstall and reinstall.
Description: GUI's Language of CA ARCserve Central Applications Products, CA D2D and CA D2D on Demand depends on the native language of the Windows Operating System set up in the "Regional and Language...
View ArticleIncremental/Differential Backups getting Slow Throughput After upgrading to...
Environment details:- Version\Build of Product : R16.5 Version\Build of Agents\Options : 7106 OS Version on Backup Server86) : Windows Server 2008 R2 Standard SP1 Description: ...
View ArticleUpgrading ARCserve from previous release to R16 prompts to uninstall the...
Description: When upgrading from previous version of ARCserve Backup the following behaviour was observed where it prompts to uninstall the detected components and restart the setup as shown in the...
View ArticleForward sync scenario starts the application services on the inactive replica
Description: In this customer's situation he would start his SQL HA scenario where his master was active and it would indicate it is going to run a forward scenario. You can tell if's a forward...
View ArticleVDDK 5.1.1 Support with CA ARCserve Backup Agent for Virtual Machines
Problem: Backups might fail with VDDK 5.1 Update 1 when Microsoft Visual C++ Runtime library version 9.0 is not available on the Windows Proxies with below error:“AE0578 Failed to initialize Virtual...
View ArticleUnable to open file for sending on Red Hat Linux and CentOS
Unable to open file for sending on Red Hat Linux and CentOS Error Message: Error on GUI ER00157 : Unable to open file /XX/XX/XX for sending: No such file or directory (2) Description: 1. Make NFS...
View ArticleToo many errors or warnings like (Aw0004 or E3406) cause different problems...
Error Message: Too many errors or warnings like (Aw0004 or E3406) cause different problems like activity not shown, alert service crashing,Db engine impacting CPU cycles. If there are thousands of...
View ArticleHow to Search using Restore By Query?
Description: While restoring by query following points should be kept in mind. -Complete path of the folder or a Non empty folder pattern should be given in "Look in Directory" section. You can try to...
View ArticleDevice groups are changing automatically
Description: Ca ARCcerve creating FSD groups automatically Solution: 1. Stop the tape engine 2. Do the following changes in registry: HKEY_LOCAL_MACHINE \ SOFTWARE \ Wow6432Node \ ComputerAssociates \...
View ArticleConflicts between Norton 360 and RHA
Applicable Version: r16.5 Error: RHA might conflict with some antivirus softwares, such as Norton 360 Symptom: 1. Master server is SQL2012 cluster and Replica server is SQL2012 cluster 2. Norton 360...
View ArticleSoftware Requirements for Linux agent Installation on Ubuntu Linux x64 platform
Description This document explains the Software Requirements for Linux agent Installation on Ubuntu Linux x64 platform. Solution The Package libc6-i386, Embedded GNU C Library: 32-bit shared libraries...
View ArticleSQL | 'AE51004 Failed to restore backup session. cannot apply the backup on...
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View ArticleAW0002 AW0004 warnings on huge number of files
Error Message: Backup job incomplete with huge number of files skipped with below warnings AW0002 Failed to read data from file: X:\Data\file.ext RC=2, The system cannot find the file specified AW0004...
View ArticleVM Agent | AW0550 Unable to connect to the VM agent. File-level restore will...
Error Message AW0550 Unable to connect to the VM agent. File-level...
View ArticleError "The installation of setup support files files is failed. Setup cannot...
Product: CA ARCserve Backup Error Message:"The installation of setup support files files is failed. Setup cannot continue." Description: Installation of Arcserve fails and the below can be seen in the...
View ArticleHow to update use VDDK installation for Agent for Virtual Machines
Component: CA ARCserve Backup Agent For Virtual Machines Version: 16.0 ,...
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