Enabling the Debug for the CA ARCserve Backup for Microsoft SharePoint Server...
Description: During the course of the backup or restore we might see different warning/error messages being displayed. In order to identify root cause of a problem we need to enable the CA ARCserve...
View ArticleThe RHA engine installation fails at the registering service part and rolls...
Description: You try to install the Arcserve RHA engine service and at the very end of the installation where it is registering the service it fails and then rolls back all the changes it made and you...
View ArticleBackup job fails immediately. Backup log has the following error...
Error Message: Backup job fails immediately. Backup log has the following error "OpenVolume::CAVOLCTL_GET_BLOCK_SIZE failed, mserr=1." Description: Backup job would fail immediately but the activity...
View ArticleUnable to retrieve information about the application. This can prevent...
Error Message: Unable to retrieve information about the application. This can prevent application level backups from completing successfully Description: Preflight check fails for the Virtual Machine...
View ArticleUnable to open file C:/Program Files (x86)/CA/SharedComponents/CA_LIC/xxxx
Error Message: error->Unable to open file C:/Program Files (x86)/CA/SharedComponents/CA_LIC/lic98FileSockLib.dll, modew, err=The process cannot access the file because it is being used...
View ArticleUnable to add Linux Node manually for Backup using CA ARCserve D2D for Linux...
Error Message: The following is the error message displayed while adding Linux node manually using CA ARCserve D2D for Linux R16.5. Invalid user name or password Description: The above screen explains...
View ArticleHow to collect related logs for Oracle RMAN backup/restore troubleshooting
Description: How to collect related logs for Oracle RMAN backup/restore troubleshooting Solution: Configure systems to produce debug logs: On Windows Primary: 1. Rename the old mgmtsvc.log and...
View ArticleCan we protect virtual machines running on Hyper-V Host's using ARCserve...
Description: Can we protect virtual machines running on Hyper-V Host's using ARCserve Central Host Based VM Backup? Products: CA ARCserve Central Host Based VM Backup r16.0 , r16.5 Solution: Currently...
View ArticleHow to Check the version of CA ARCserve Replication and High Availability...
Description: How to check and confirm the version\build of CA ARCserve Replication and High Availability Engine Installed on the Server's, Solution: There are 2 or more ways to confirm the build of CA...
View ArticleNESSUS VULNERABILITY REPORT generates few errors for CA ARCserve Backup
Error Message: Nessus Report PORT (7099/TCP) Plugin ID: 57582 SSL Self-Signed Certificate Synopsis The SSL certificate chain for this service ends in an unrecognized\self-sign ed...
View ArticleUnable to populate Hyper-V virtual machines
Environment details : Version\Build of Product : r16.5 (Build 7106) OS Version with SP (x64 / x86) : 2008 r2 sp1 x64 Hyper v server : Windows 2012 ...
View ArticleHow to enable data compression in Arcserve RHA
Description: This article explains how to turn on data compression in your Arcserve RHA scenario. Enabling compression can allow RHA to send more data that the same time by compressing the data first...
View Article"Undefined Reason" while adding a Linux node using non-root user to D2D Server.
Error Message: The following is the error message displayed while adding a Linux node using non-root user to CA ARCserve D2D for Linux Server."Undefined Reason" Description: The above screen explains...
View ArticleBackup of system state may fail even though the status of system state writer...
Backup of system state may fail even though the status of system state writer shows stable: Error Message: AE0436 is reported when backing up system state Description: Backup of system state may fail...
View ArticleUnhandled exception has occurred in your application
Error Message: Unhandled exception has occurred in your application. If you click continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close...
View ArticleExchange: AE9798 Failed to execute Powershell script (and/or) E3579 Fail to...
Component: CA ARCserve Agent For Microsoft Exchange Version: 15.0 , 16.0 , 16.5 Category : Exchange...
View ArticleDisk Full While Accessing - Pop up while accessing the Server Admin window
Error Message: Disk full while accessing C:\Users\Username\AppData\Local\Temp\tmp0000.html. Description: When you go to the server admin window in the ARCserve Backup manager you see a pop up...
View ArticleYou cannot submit the raw disk backup job because the enterprise module is...
Error Message: You cannot submit the raw disk backup job, because the enterprise module is not installed and licensed on server: . You must install the Enterprise module on server: and then submit the...
View ArticleARCserve Manager Crash. Faulting application name: ARCserveMgr.exe
Product: CA ARCserve Backup R15.X, R16.X, R16.5 Description: Unable to Open ARCserve Manager as ARCserve Manager Crashes with error Faulting application name: ARCserveMgr.exe. Problem Event Name: BEX...
View ArticleBacking up and restoring Data Migration stub files
Description:Skip file - Data Migration stub file cannot be restored to a different location. Solution: Data migration stub files are files that used by data migration software as a placeholder, or to...
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