XenServer tools installation Failed with code 1603
Product: XEN Server version: 6.1 CA ARC serve RHA: 16.5 Error Message: Cannot install XenServer tools on XEN Server VM when doing switchover Description: 1. Create a Full System scenario, let...
View ArticleBest Practices of BMR
Description: New generated machine is unable to boot after BMR from a merged session, new generated machine will boot into recovery mode or getting Blue Screen Root Cause: There are many corrupted...
View ArticleRPC services is unavailable. Return eRPCServicesUnavailable On the...
Error Message: RPC services is unavailable. Return eRPCServicesUnavailable host authentication for reinstall verify return unknown_error_t error-> Error occured. Host: Username: anonymous....
View ArticleWindows could not start the CA ARCserve RHA Engine service on Test01 Server....
Error Message: Windows could not start the CA ARCserve RHA Engine service on Test01 Server. Error 193: 0xc1 Description: This error is seen when trying to start the RHA Engine service which is stopped....
View ArticleCA XOsoft File Synchronization scenario yields error "Unable to query the...
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View ArticleCannot continue. The application is improperly formatted. Contact the...
Error Message: Cannot continue. The application is improperly formatted. Contact the application vendor for assistance. Description: While trying to launch RHA manager from the Standby Control...
View ArticleError : unable to take host into the maintenance mode -- Operation timeout...
Error Message: Error : unable to take host into the maintenance mode Operation timeout pop-up will appear Description: Run the Host Maintenance it waited for few minutes and a pop-up comes up stating...
View ArticleDoes CA ARCServe RHA Support Windows 2012 R2?
Description: Does CA ARCServe RHA Support Windows Server 2012 R2 ? Solution: No, we do not support Windows 2012 R2 yet, we are trying to certify 2012 R2 for version 17 of RHA. RHA Version 16.5.1...
View ArticleError: No network information for Replica to check against
Error Message: Error: No network information for Replica to check against Description: This issue occurs when you are adding a second Replica to the any High Availability (HA) scenario in Ca ARCserve...
View ArticleCannot Download\Install Patches From Patch manager Console
Error Message: Checking Updates for CA Arcserve Backup failed. Digital signature validation failed for XML (OR) Support products list not available for checking updates....
View ArticleHyper-V CSV disks gets into Redirected Access Mode when Open File agent is...
Problem Symptom: In a Windows 2012 CSV environment Hyper-V CSV disks gets into Redirected Access Mode , when CA ARCserve BAOF (Backup Agent for Open Files) is installed. Problem Details: Installing CA...
View ArticleMedia from Weekly and Monthly pool not moving from save set to scratch set.
Description: The Media from Weekly and Monthly pool, don't move from save set to scratch set correctly and sometime we need to move them manually. The above scenario can occur in the below situations:...
View ArticleBackup Job Crash with windows Event ID 1105 "Could not allocate space for...
Error Message: Could not allocate space for object 'dbo.astpdat' Description: The backup job will crash and will generate the below windows event ID under the Application log. Exact Error\Warning...
View ArticleDuring VMware VM restore Error AE0579 occurs
Symptom During the VMware VM restore you may see the following error message reported and the restore operation will fail " AE0579 Failed to create Virtual Machine [XXXXXXXXXX] on ESX server...
View ArticleThe Hyper-V VM backups will fail with the error "AW0551 & AW0005"
Symptom The below advance warning messages are displayed and the Hyper-V VM backup fails. AW0551 Unable to map the VM volume to a VM disk image file. (VM Volume=[Volume Letter:\]) AW0005 Directory...
View ArticleIncremental or differential backups of system state
Description: In an incremental or differential backup job of System State, the amount of data does not change when compared to a Full backup. Solution: System State backup is not affected by backup...
View ArticleSQL database platter not expanding in ARCserve
Description: In ARCserve, sometimes we will be able to expand the server, but we will not be able to expand the SQL database platter, when we click on the SQL database platter, it will keep on...
View ArticleExchange 2013 High availability for the public folder mailboxes.
Description: In Exchange 2013 now we have high availability for the public folder mailboxes which is provided by a database availability group (DAG). In Exchange 2013, public folders were re-engineered...
View ArticleUsing VSS Diagnostics
Description: There are instances where we have issues with VSS errors during the backup especially when it comes to Database level backup ( System State/ SQL/Exchange Application). From Microsoft we...
View ArticleThe CA ARCserve Database backup fails with Error AE50010.
Error Message: AE50010 Unable to sign in to Microsoft SQL Server as specified user. USER = [xxxx\xxxx ], EC = [Microsoft SQL Server Error 14 (ODBC State ="08001"): [Microsoft][ODBC SQL Server Driver][...
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